NewBeginnings Spokane manifested from the great need for student loan advocacy. 

For almost eight years, NewBeginning has steadfastly pursued its mission of prioritizing the establishment of trust, delivering individualized expertise, and dedicating itself to serving as each client's advocate throughout the entire process of managing their student loans. The success of NewBeginning can be attributed to its unwavering commitment to fulfilling this mission on a daily basis, characterized by transparency, integrity, adherence to ethical business practices, and the delivery of tangible results.

Carey Donaldson

It was through an apparent need for student loan assistance that Carey Donaldson, Founder, started NewBeginnings Spokane LLC. Her commitment and passion for student loan advocacy and consulting was the driving force behind the creation of a business that has provided peace of mind, essential knowledge and opportunities for loan forgiveness for the past seven years.

Carey has always been inspired by the desire to develop relationships based on trust, integrity and commitment. This desire began on the soccer field at Loyola Marymount University where she competed at the collegiate level. Upon graduation, with a Bachelor's Degree in Liberal Studies and emphasis in Biology, Carey found her way into the classroom as an educator. Her passion quickly grew into leadership and she completed her Master's in Education at Washington State University, Actively participating in various leadership roles and intently listening to colleagues , she heard the frustration and impact the student loan epidemic was having on many. This was Carey's call to action

A Message From Carey

Apart from being a friend, sister, daughter, community member, and business owner, I, most importantly, am a woman and mother to two beautiful children. You have read my professional “story”, and my personal story aligns with the same values that NewBeginnings was founded on.

It is my honor to do this work alongside mothers, fathers, dedicated professionals, who have their own unique story to tell. Our work goes well beyond student loans, student loan repayment, and the fear and judgment that accompanies. The relationships we develop with our clients throughout this process are just as important to us as the work that we do.

Meet Our Client Relations Director

Riley Hildebrand

Riley Hildebrand began her professional career, with NewBeginnings, as our Lead Processor in March 2022. She quickly aligned with NewBeginnings mission, vision and purpose. This position exposed her to the critical work required for student loan borrowers. Following three successful months in processing, she accepted the Client Relations Director position which allowed Riley to showcase her strengths.

Riley has always been passionate about leadership and relationship building. During high school, Riley was selected as Captain for both Ferris High School's womens soccer team and cheer squad. She thrived as a leader valuing all, including all, and inspiring all. 

Following graduation in 2020, Riley attended Arizona State University for two years as a Business Major. She moved back to Spokane, Washington and enrolled at Eastern Washington University majoring in Entrepreneurship, minor in Communications. Riley accepted the Lead Processor position with NewBeginnings and quickly aligned with NewBeginnings’ mission, vision and commitment to all student loan borrowers. Following three successful months in processing, Riley accepted the Client Relations Director following her passion in customer relations, business leadership and business development.